There are hundreds of things you could be doing to help increase traffic and see that traffic convert into sales but if your a small company and budget is limited, it can be hard to decide which areas to focus on.
Bearing this in mind, I have wracked my brain and I have compiled a few suggestions, depending on what you want to achieve, each of the 5 suggestions is targeted at a specific goal. There are many more goals which might come up on the way but these are the ones that have worked for me.
GOAL – To build trust
SOLUTION – Customer Reviews
61% of customers read online reviews before making a purchase decision, and they are now essential for e-commerce sites. (Source: Econsultancy). Invest in Customer Reviews – TrustPilot and Feefo are two platforms who can help with this, in my experience Feefo was definitely more affordable and don’t forget to ask for a shorter trial period if your not 100% convinced.
GOAL – To maximise access to your loyal customers
SOLUTION – Email Marketing
Do you have a database of customers? Do you send them regular newsletters? The advantage of newsletters, is those people who subscribe are obviously interested in your product, so are more likely to make future purchases. Make sure the newsletters are interesting though (and varied), you don’t want to bombard people with the same thing so they end up unsubscribing. Newsletter companies I have used are: Campaign Monitor, Campaign Master & Mailchimp. All of which have analytics, so you can check CTR and Open Rates. This will help you to create a clear email marketing plan.
GOAL – To give customers everything they need in one place
SOLUTION – Detailed Product Pages
Once your customer has reached your website, the aim is to make them convert. A great way to encourage purchases is to ensure your product pages are as detailed as possible. A good example of this is British Brand John Lewis. But if you can’t get them to buy, at least help them to remain on the website for as long as possible by linking products to other pages on your site that might help to convince a purchase. I have often linked products to stories written in the blog section or plan stories that can be linked to products.
GOAL – To build quality content
SOLUTION – Blogs
We all know how important is to be creative with content and having a blog will help you do this but remember, it isn’t good etiquette to talk about yourself all the time, so think outside the box. This is where your content marketing plan can also really come in handy, and remember to keep the posts regular, if you share these on your social, you can also track how many people visit your website from your social channels via the blog post – a good way to see what interests your audience and plan similar content. If you can create content that relevant and interesting, you’re also likely to see an improvement in your page location on google.